You recently bought a smart watch from an online store. A few days later, the store sent you this message.
Dear customer,
Thank you for purchasing from our store. We’ve received your complaint about the smart watch. Could you please tell us exactly what the problem is? Also, would you prefer to receive a replacement or a full refund? Your feedback helps us improve our service.
Customer Service Team
Task 1.1 - Informal Letter
Write a letter to your friend about your experience. Write about what happened and what you think the company should do.
Write about 50 words.
Task 1.2 - Formal Letter
Write a letter to the customer service team. Explain the problem with the watch and tell them what action you would like them to take.
Write 120-150 words.
Part 2 - Online Discussion
You are participating in an online discussion for language learners. The question is:
“Do people rely too much on online shopping nowadays?” Post your response, giving reasons and examples.
Write 180-200 words.
Dear customer,
Thank you for purchasing from our store. We’ve received your complaint about the smart watch. Could you please tell us exactly what the problem is? Also, would you prefer to receive a replacement or a full refund? Your feedback helps us improve our service.
Customer Service Team
Task 1.1 - Informal Letter
Write a letter to your friend about your experience. Write about what happened and what you think the company should do.
Write about 50 words.
Task 1.2 - Formal Letter
Write a letter to the customer service team. Explain the problem with the watch and tell them what action you would like them to take.
Write 120-150 words.
Part 2 - Online Discussion
You are participating in an online discussion for language learners. The question is:
“Do people rely too much on online shopping nowadays?” Post your response, giving reasons and examples.
Write 180-200 words.
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