Answers
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a) I think the physician decision of letting only one family member be with the patient is
right to maintain discipline in the clinic. But his communication with them was poor
as he used English words while speaking which may affected their understanding of
the situation or they might feel that the doctor was arrogant.

b)
1. Patient related factors:
- Patient's belief of health and illness
- Problem wished to discuss
- Previous experience with medical care
- Current experience with medical care
- Expectations of the doctor will do
- How the patient perceives the role of the doctor
2. Doctor related factors:
- Personality
- Physical factors
- Psychological factors
- Problem wanted to be discussed with patient
- Communication skills
- Self-confidence in the ability to communicate

c)
1. Discuss& clarify every given information.
2. Begin the interview by summarizing the patient's condition.
3. Assess the patient's understanding of the condition.
4. Outline plan of the rest of the interview.
5. Discuss& explain every part of information in appropriate language
6. Mention the most important first