To foster a work environment infused with enthusiasm and devoid of conflict, enhancing task performance, and ensuring timely and appropriate responses to all stakeholders (customers, shareholders, colleagues, managers, etc.), thereby creating opportunities for personal and professional growth for individuals who dedicate a substantial portion of their lives to organization, are very important.

I can enumerate numerous positive aspects within our team and organization. but It is unnecessary to list all the skills, given the time constraints, and based on my past experiences. Nevertheless, for the purpose of improvement, I would like to propose consideration of certain essential skills that I believe would be beneficial for addressing current challenges and fostering a positive work environment .

To this end, I would like to encourage you, to adopt certain practices that I deem crucial. Even if these skills are not already in repertoire, dedicating time to study and learn about them would be worthwhile. In the following paragraphs, I will provide a brief example. Keep in mind that effective management is a continuous process that demands adaptability and a commitment to ongoing improvement; otherwise, divergent perspectives may persist, leading individuals to believe they are right While doing the right thing is something else.

I recommend the book "Leadership and Self-Deception: Getting Out of the Box" by the Arbinger Institute. I believe that reading this book can greatly benefit collaborative efforts.

One compelling example from the book, or its second volume titled "Beyond Himself," involves an employee sent to America for a work assignment. This employee worked tirelessly in a hotel every day until night, feeling that the company and colleagues owed him. However, upon presenting his work on the promised day, he realized he had taken the wrong approach. There was no need to be overly harsh on himself or to condemn others in his thoughts; he simply needed to find the right path.

I share this example to capture your attention. I will provide one or two additional examples for each skill, leaving it to you to reflect upon and expand upon them.

1. Time Management
• Meeting time management
• Managing time to talk with colleagues.
• Time management of personal tasks and separating it from 8 hours of daily work time
• Managing ticket response time
• .........

2. Crisis Management
• Analysis and prediction of risks and planning for them.
• Determine effective communication.
• .........

3. Management of face-to-face and telephone conversations
• Managing and separating essential and unnecessary calls and prioritizing them
• Managing and separating conversations with essential and unnecessary colleagues and prioritizing them.
• Management of non-duty requests of colleagues
• ........

4. Task management
• Identification of duties
• resource allocation
• Set deadlines.
• prioritize
• Effective communication
• Change management.
• performance evaluation

5. Using the importance and priority matrix
• Ordering tasks
• Making decisions about the allocation of time and resources
• Separation between important and non-urgent tasks
• Productivity promotion

6. Determining the purpose of SMART
• Objectives should be (specific, measurable, attainable, relevant, time-bound) and aligned with the overall goals of the organization.
• Larger goals should be broken down into smaller, manageable tasks.

7. Planning
• Determining the strategy of doing things
• Having short-, medium- and long-term plans for issues.
• Observance of planning principles and consultation about it with experts

8. Problem Solving
• Problem definition and analysis
• Examining scenarios
• Choosing the best solution
• ......

9. Analytical thinking
• Data analysis
• Ability to look at issues and topics from multiple angles and understand them in multiple dimensions.
• Cause and effect analysis
• Forecasting and planning
• ......

10. Team work
• Division of work and responsibility
• Development of communication skills
• Acceptance of differences