❓CoinEx Community FAQ
1. I had a deposit during the hack, but it was not credited to my account yet.
- Cryptos sent to outdated addresses before the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.
- Cryptos sent to outdated addresses during the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.
- All deposits sent to the outdated addresses after the resumption of deposit & withdrawal on September 21, 08:00 UTC will face potential loss.
2. My assets balance is showing 0, what happened?
If your assets aren't visible, please log out and sign back in on your mobile app.
3. When will other altcoins' deposit & withdrawal service be resumed?
We aim to resume the deposit & withdrawal services for other altcoins (not covered in yesterday's and today's announcements) within the next 7 working days.
4. What if users converted their crypto into stablecoin like usdt, usdc after withdrawal service resumed? Will the sell wall dump the market and lead to price disparities?
Indeed, such a situation may happen, but it's merely a transient price fluctuation. The cryptocurrency market is inherently open and free-flowing. Any price disparities will inevitably be balanced by natural market forces.
1. I had a deposit during the hack, but it was not credited to my account yet.
- Cryptos sent to outdated addresses before the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.
- Cryptos sent to outdated addresses during the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.
- All deposits sent to the outdated addresses after the resumption of deposit & withdrawal on September 21, 08:00 UTC will face potential loss.
2. My assets balance is showing 0, what happened?
If your assets aren't visible, please log out and sign back in on your mobile app.
3. When will other altcoins' deposit & withdrawal service be resumed?
We aim to resume the deposit & withdrawal services for other altcoins (not covered in yesterday's and today's announcements) within the next 7 working days.
4. What if users converted their crypto into stablecoin like usdt, usdc after withdrawal service resumed? Will the sell wall dump the market and lead to price disparities?
Indeed, such a situation may happen, but it's merely a transient price fluctuation. The cryptocurrency market is inherently open and free-flowing. Any price disparities will inevitably be balanced by natural market forces.
1 comment
Hamidreza
All my currencies are showing zero in my wallet. Please guide me how to return them
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