[Important Announcement] CoinEx to Cease Operations and Begin an Orderly Wind-Down
Dear CoinEx Users,
After prudent evaluation, and in light of the prolonged downturn in the cryptocurrency market, the significant contraction in overall industry trading volume and liquidity, and the continuously rising regulatory requirements across major jurisdictions, as well as compliance costs and operational uncertainties that have exceeded reasonable boundaries, CoinEx has decided to cease operations and enter into an orderly cessation process. Starting from September 15, 2026, the platform will gradually cease services according to the schedule.
CoinEx maintains an asset reserve ratio of over 100%. All user assets are fully backed and available for withdrawal in full. Withdrawal channels will remain open until December 22, 2026 (UTC+8). For proof of reserves, please refer to: https://www.coinex.com/en/reserve-proof.
Key Timeline
September 15 (UTC+8)
New user registration will cease.
Referral commissions and other rewards will cease to be distributed.
Futures contracts will enter Reduce-Only Mode.
No new subscriptions or orders will be accepted for Fiat, Margin trading, Loans, Earn, Staking, or Strategic trading.
September 22 (UTC+8)
All non-spot services will be ceased.
On-chain deposit services will be ceased, except for CET deposits, which will remain available until September 29.
September 29 (UTC+8)
All spot trading services will be ceased, and non-USDT assets will be processed.
The repurchase window will end. The platform will repurchase all CET remaining in user accounts at 0.005 USDT per CET, with no quantity limit and no additional conditions.
CoinEx Smart Chain (CSC) and OneSwap will cease operations.
December 22 (UTC+8)
The withdrawal period will end, and the platform will cease operations.
Please make sure to withdraw all assets before this date.
Withdrawal services will remain available through the deadline above and will not be affected by the wind-down of other services. As blockchain networks may see congestion, fee changes, or longer confirmation times, please withdraw early and avoid last-minute rushes.
Users must withdraw USDT within the 90-day withdrawal period, which ends on December 22, 2026. After this deadline, any unwithdrawn USDT will be transferred into independent custody, and a monthly custody fee equal to 5% of the original asset balance recorded at the end of the withdrawal period will apply. Users may submit custody claims via email at support@coinex.com until August 22, 2028.
CoinEx Wallet and CoinEx Vault operate independently of the exchange and are unaffected by the wind-down. Both services remain fully operational and available for normal use.
For the full announcement, including detailed service arrangement, CET repurchase, asset settlement, and withdrawal arrangement, please visit: https://www.coinex.com/en/announcements/detail/53539656293908
Ensuring that users can recover their assets safely and in an orderly manner is now CoinEx’s highest priority. We will complete the remaining service arrangement and asset settlement procedures accordingly.
This is CoinEx’s final official announcement. All arrangements are governed by this announcement, and no further announcements will be issued. Any purported “new announcements,” “supplementary rules,” or “policy changes” subsequently issued in CoinEx’s name are fraudulent. Should you have any questions, please feel free to submit a ticket at https://support.coinex.com/hc/en-us/requests/new .
To every user who has trusted and supported us over the past nine years, thank you for your trust and support in the past nine years. Thank you for being part of our journey.
Best,
CoinEx Team
September 15, 2026
Dear CoinEx Users,
After prudent evaluation, and in light of the prolonged downturn in the cryptocurrency market, the significant contraction in overall industry trading volume and liquidity, and the continuously rising regulatory requirements across major jurisdictions, as well as compliance costs and operational uncertainties that have exceeded reasonable boundaries, CoinEx has decided to cease operations and enter into an orderly cessation process. Starting from September 15, 2026, the platform will gradually cease services according to the schedule.
CoinEx maintains an asset reserve ratio of over 100%. All user assets are fully backed and available for withdrawal in full. Withdrawal channels will remain open until December 22, 2026 (UTC+8). For proof of reserves, please refer to: https://www.coinex.com/en/reserve-proof.
Key Timeline
September 15 (UTC+8)
New user registration will cease.
Referral commissions and other rewards will cease to be distributed.
Futures contracts will enter Reduce-Only Mode.
No new subscriptions or orders will be accepted for Fiat, Margin trading, Loans, Earn, Staking, or Strategic trading.
September 22 (UTC+8)
All non-spot services will be ceased.
On-chain deposit services will be ceased, except for CET deposits, which will remain available until September 29.
September 29 (UTC+8)
All spot trading services will be ceased, and non-USDT assets will be processed.
The repurchase window will end. The platform will repurchase all CET remaining in user accounts at 0.005 USDT per CET, with no quantity limit and no additional conditions.
CoinEx Smart Chain (CSC) and OneSwap will cease operations.
December 22 (UTC+8)
The withdrawal period will end, and the platform will cease operations.
Please make sure to withdraw all assets before this date.
Withdrawal services will remain available through the deadline above and will not be affected by the wind-down of other services. As blockchain networks may see congestion, fee changes, or longer confirmation times, please withdraw early and avoid last-minute rushes.
Users must withdraw USDT within the 90-day withdrawal period, which ends on December 22, 2026. After this deadline, any unwithdrawn USDT will be transferred into independent custody, and a monthly custody fee equal to 5% of the original asset balance recorded at the end of the withdrawal period will apply. Users may submit custody claims via email at support@coinex.com until August 22, 2028.
CoinEx Wallet and CoinEx Vault operate independently of the exchange and are unaffected by the wind-down. Both services remain fully operational and available for normal use.
For the full announcement, including detailed service arrangement, CET repurchase, asset settlement, and withdrawal arrangement, please visit: https://www.coinex.com/en/announcements/detail/53539656293908
Ensuring that users can recover their assets safely and in an orderly manner is now CoinEx’s highest priority. We will complete the remaining service arrangement and asset settlement procedures accordingly.
This is CoinEx’s final official announcement. All arrangements are governed by this announcement, and no further announcements will be issued. Any purported “new announcements,” “supplementary rules,” or “policy changes” subsequently issued in CoinEx’s name are fraudulent. Should you have any questions, please feel free to submit a ticket at https://support.coinex.com/hc/en-us/requests/new .
To every user who has trusted and supported us over the past nine years, thank you for your trust and support in the past nine years. Thank you for being part of our journey.
Best,
CoinEx Team
September 15, 2026
59 comments
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I tried a few but they didn't work and were just for show.
I recently saw a wallet finder app that really works and the wallets it gives are real and have stock.
The interesting thing is that you can go check the wallets it finds and see if they have stock or not.
Channel address is RobowalletsBot
My KYC has been “Under Review” for 3 MONTHS. I have approximately $60 of my own funds, but I cannot withdraw my balance.
UID: 8736178
Please urgently review and unlock my KYC/account so I can access and withdraw my funds. I am ready to complete any additional verification required.
🙏 Please escalate this to your KYC/Compliance team ASAP.
#CoinEx #CoinExSupport #KYC #Withdraw #Funds #Crypto
My KYC has been “Under Review” for 3 MONTHS, and I cannot withdraw my ~$60 funds.
UID: 8736178
Please escalate my case to your KYC/Compliance team for urgent manual review and help me regain access to my funds.
🙏 Please take this matter seriously.
Dear CoinEx Support & Compliance Team,
I am submitting this as a FINAL ESCALATION regarding my CoinEx account and the prolonged delay in my identity verification.
My ID verification has remained “Under Review” for approximately THREE MONTHS. The CoinEx application originally stated that the verification review would be completed within 24 hours, but despite waiting for several months, my verification has still not been completed.
As a direct result of this unresolved verification issue, I am unable to withdraw my own funds from my CoinEx account.
This is extremely concerning because my personal funds are currently inaccessible. I have already completed the required identity verification process and I am fully willing to provide any additional documents, information, selfie, video verification, or other evidence required by CoinEx.
I respectfully but urgently request that this case be escalated immediately to the appropriate Compliance/KYC team for MANUAL REVIEW.
I also request that CoinEx:
1. Complete my identity verification without further unnecessary delay.
2. Explain clearly why my verification has remained pending for approximately three months.
3. Confirm whether any additional verification documents are required from me.
4. Restore my withdrawal access as soon as the verification requirements are satisfied.
5. Provide me with a clear written update regarding the status of my case.
I understand that CoinEx may have security and compliance procedures, and I am willing to cooperate fully with them. However, keeping my verification pending for approximately three months without a clear explanation has left my funds inaccessible for an unacceptable period of time.
I am NOT requesting special treatment. I am simply requesting that my identity verification be properly reviewed and that I be given a legitimate opportunity to access and withdraw my own funds after satisfying all applicable requirements.
Please treat this matter as URGENT and escalate it to a senior KYC/Compliance representative.
I would appreciate a specific response regarding my case rather than a generic automated reply.
Account Information:
CoinEx UID: 8736178
Registered Email: farukmizi3133@gmail.com
Full Name: RAIHAN HOSSAN
Country: Bangladesh
I have attached a screenshot showing that my identity verification is still “Under Review.”
I sincerely request your immediate assistance in resolving this matter and restoring my ability to withdraw my funds.
Thank you.
Sincerely,
[YOUR FULL NAME]
Dear CoinEx Support & Compliance Team,
I am submitting this as a FINAL ESCALATION regarding my CoinEx account and the prolonged delay in my identity verification.
My ID verification has remained “Under Review” for approximately THREE MONTHS. The CoinEx application originally stated that the verification review would be completed within 24 hours, but despite waiting for several months, my verification has still not been completed.
As a direct result of this unresolved verification issue, I am unable to withdraw my own funds from my CoinEx account.
This is extremely concerning because my personal funds are currently inaccessible. I have already completed the required identity verification process and I am fully willing to provide any additional documents, information, selfie, video verification, or other evidence required by CoinEx.
I respectfully but urgently request that this case be escalated immediately to the appropriate Compliance/KYC team for MANUAL REVIEW.
I also request that CoinEx:
1. Complete my identity verification without further unnecessary delay.
2. Explain clearly why my verification has remained pending for approximately three months.
3. Confirm whether any additional verification documents are required from me.
4. Restore my withdrawal access as soon as the verification requirements are satisfied.
5. Provide me with a clear written update regarding the status of my case.
I understand that CoinEx may have security and compliance procedures, and I am willing to cooperate fully with them. However, keeping my verification pending for approximately three months without a clear explanation has left my funds inaccessible for an unacceptable period of time.
I am NOT requesting special treatment. I am simply requesting that my identity verification be properly reviewed and that I be given a legitimate opportunity to access and withdraw my own funds after satisfying all applicable requirements.
Please treat this matter as URGENT and escalate it to a senior KYC/Compliance representative.
I would appreciate a specific response regarding my case rather than a generic automated reply.
Account Information:
CoinEx UID: 8736178
Registered Email: farukmizi3133@gmail.com
Full Name: RAIHAN HOSSAN
Country: Bangladesh
I have attached a screenshot showing that my identity verification is still “Under Review.”
I sincerely request your immediate assistance in resolving this matter and restoring my ability to withdraw my funds.
Thank you.
Sincerely,
[YOUR FULL NAME]
Uid 5028865